The Long-Term Care Ombudsman program protects and advocates for nursing home residents by:

• Listening to their concerns
• Protecting their rights
• Working to resolve problems
• Restoring dignity to their lives

The program also serves as a resource for families and individuals looking for information about facilities providing short-term and long-term care.

The Long-Term Care Ombudsman program is a free service provided to nursing home residents and their families in the suburban areas west of Boston including Belmont, Brookline, Needham, Newton, Waltham, Watertown, Wellesley and Weston. A corps of trained volunteers and program staff visits residents in 30 nursing homes on a weekly basis.

JF&CS has been under contract with Springwell, the west suburban Aging Service Access Point, to administer the program since 1983. It is part of a network of ombudsman programs in Massachusetts that are federally mandated and funded by the Older Americans Act

For more information, call 781-647-JFCS (5327) or email your questions via our contact us page.